Shipping & Refund Policy

1.1 Shipping Charges

• FREE shipping is available on all prepaid orders above ₹999.
• For orders valued at ₹999 or below, a nominal shipping fee will apply, or as displayed at checkout.
• Shipping charges, if any, are non-refundable unless the order is cancelled before dispatch or the product delivered is defective/incorrect.

1.2 Order Processing & Delivery Timelines

• Orders are typically processed within 24–48 business hours of payment confirmation.
• Standard delivery timelines are 3–7 business days from the date of dispatch, depending on the delivery location.
• Deliveries to remote or non-serviceable areas may take additional time.
• Delivery timelines are indicative and may be affected by factors beyond our control, such as public holidays, weather conditions, courier delays, or logistical disruptions.
• Once your order is shipped, tracking details will be shared via SMS and/or email. We recommend keeping your registered contact information up to date.

1.3 Delivery Partners

• We partner with reputed courier services for domestic deliveries across India.
• In certain pin codes, delivery may be handled by our preferred logistics partner or India Post.
• In case of a failed delivery attempt, the courier will make up to 2–3 attempts before returning the package to us. Please ensure someone is available at the delivery address to receive the order.

1.4 Authenticity & Product Quality

• All products sold on Derma Yoga are sourced directly from authorized brands, distributors, or manufacturers to ensure 100% authenticity and quality.
• We conduct pre-dispatch quality checks on all orders before shipment.
• If you suspect a product is tampered with or inauthentic upon delivery, please contact us immediately with photographic evidence.

2.1 Cancellation Before Dispatch

We understand that plans can change. You may request a cancellation of your order before it is dispatched by contacting our customer support team via email or phone.

• If the cancellation is received and processed before the order is shipped, the full amount (including any shipping charges paid) will be refunded.
• Orders that have already been packed and dispatched cannot be cancelled.

2.2 Cancellation After Dispatch

• Cancellations are not accepted once an order has been dispatched.
• In such cases, you may initiate a return request upon delivery, subject to our Return & Exchange Policy below.

2.3 Derma Yoga's Right to Cancel

We reserve the right to cancel an order under the following circumstances:

• The product is out of stock or unavailable.
• Inaccurate or fraudulent order/payment details are detected.
• The delivery address is outside our serviceable area.
• Any other unforeseen circumstances that may prevent fulfilment of the order.

In such cases, you will be notified promptly, and a full refund will be initiated.

3.1 Eligibility for Returns

We accept return requests under the following conditions:

• The product delivered is damaged, defective, or expired.
• An incorrect product was delivered (different from what was ordered).
• The product is missing from the package (partial shipment).

Returns are NOT accepted in the following cases:

• The product has been opened, used, or tampered with (unless defective).
• The return request is raised after 7 days from the date of delivery.
• Products purchased during sales or promotional offers or marked as 'non-returnable' on the product page.
• The original packaging, labels, or batch number is damaged or removed.

3.2 How to Raise a Return Request

• Contact our support team at support@dermayoga.com or +91 8796590777 within 7 days of delivery.
• Provide your Order ID, a brief description of the issue, and clear photographs/video of the damaged or incorrect product.
• Our team will review your request within 2–3 business days and revert with the next steps.
• Please do not return any product without receiving prior confirmation from our team, as unrequested returns may not be processed.

3.3 Exchange Policy

• Exchanges are subject to product availability.
• Only size or variant exchanges are accepted, applicable to eligible products.
• If the desired exchange item is unavailable, a refund will be initiated instead.
• The customer may be required to bear reverse shipping charges for exchanges, except in cases of defective or incorrect products.

4.1 Refund Timelines

Once your return request is approved and the product is received and inspected by our team, the refund will be processed as follows:

• Prepaid Orders: Refund will be credited to the original payment method (credit card, debit card, UPI, net banking, or wallet) within 5–7 business days of refund approval.
• COD Orders: Refund will be processed via bank transfer (NEFT/IMPS) within 7–10 business days. You will be required to share your bank account details for the same.

4.2 Non-Refundable Amounts

• Shipping charges are non-refundable, unless the return is due to a defective, damaged, or incorrect product delivered by us.
• Any applicable payment gateway charges may be deducted at actual cost.

4.3 Refund for Cancelled Orders

• For orders cancelled before dispatch, the full amount will be refunded to the original payment method within 5–7 business days.
• In case of COD orders cancelled before dispatch, no payment would have been collected, so no refund is applicable.