Introduction & Scope
Derma Yoga Store ("Company", "we", "our", "us") operates the websites dermayogastore.com and dermayoga.com(collectively, the "platforms"). We are committed to safeguarding the privacy of every individual who browses, accesses, or interacts with our platforms.
This policy does not apply to information collected offline unless otherwise stated or to third-party websites linked from our platforms.
Information We Collect
We collect personal information to deliver our services effectively and to improve your experience on our platforms. "Personal information" means any data that can identify you, directly or indirectly.
2.1 Information You Provide Directly
- Name, email address, phone number, and postal address.
- Account credentials (username and password).
- Billing and payment information (credit/debit card or other payment method details).
- Skin and hair concern details provided during doctor consultation bookings.
- Preferences, feedback, survey responses, and product reviews.
- Communications with our customer support team.
2.2 Information Collected Automatically
When you use our platforms, we automatically collect certain technical data, including IP address, browser type, operating system, device identifiers, pages visited, time spent, referring URLs, and search terms. We also use cookies (see Section 6).
2.3 Information from Third Parties
We may receive information about you from third-party sources, including social media platforms, payment processors, logistics partners, and marketing analytics providers. We use this only to enhance and personalise your experience with us.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and fulfil your product orders and manage returns or refunds.
- To create and manage your account on our Platforms.
- To facilitate online doctor consultations and personalised recommendations.
- To communicate with you about your orders, account, and our services.
- To send promotional offers, newsletters, and updates (with your consent).
- To improve our Platforms, products, and overall customer experience.
- To detect and prevent fraud, security breaches, and unauthorised access.
- To comply with applicable legal obligations and regulatory requirements.
- To analyse usage trends and conduct internal research.
Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party vendors who assist us in operating our platforms, including payment gateways, courier and logistics companies, cloud hosting, email and SMS platforms, and data analytics.
4.2 Doctor Consultation Partners
If you book a consultation, your name, contact details, and health-related details will be shared with the consulting dermatologist to facilitate the session. All professionals are bound by confidentiality.
4.3 Legal and Regulatory Disclosure
We may disclose your information to government or law enforcement agencies when required by law, court order, or to protect the rights, safety, and property of Derma Yoga Store, our customers, or the public.
4.4 Business Transfers
In a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. You will be notified of any such change.
Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, including satisfying any legal, accounting, or reporting requirements. When no longer required, we securely delete or anonymise it.
Cookies and Tracking Technologies
Our platforms use cookies, web beacons, pixels, and similar technologies to enhance your browsing experience, remember preferences, and gather analytics.
- Essential Cookies: Required for the platforms to function correctly.
- Performance & Analytics Cookies: Help us understand how visitors use our platforms.
- Functional Cookies: Remember your preferences and settings.
- Marketing Cookies: Used to deliver relevant advertisements and promotional content.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, secure data storage, restricted internal access, and regular security reviews.
Your Rights
Subject to applicable law, you have the following rights with respect to your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request erasure of your data where we have no legal basis to retain it.
- Withdrawal of Consent: Withdraw consent for marketing communications at any time.
- Portability: Request that we provide your data in a structured, machine-readable format.
Children's Privacy
Our platforms and services are not directed at or intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete it.
Third-Party Links
Our Platforms may contain links to external websites, social media pages, or partner platforms that are not operated by Derma Yoga Store. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policies of any external sites you visit.
Marketing Communications and DND
By providing your mobile number and/or email address on our Platforms, you consent to receiving communications from Derma Yoga Store regarding our products, services, offers, and updates — even if your number is registered under the DND/NCPR list under applicable telecom regulations. You may withdraw this consent at any time.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated Policy on our Platforms with a revised "Last Updated" date.